We are on YouTube!
Join us on Facebook!
Give us a call
+61 2 6642 3083

Latest News
Dr Chris' Blog
Our Services
Pet Information Articles
Superstar Patients
Grafton Vet Links
Ask the Vet
Guided Tour
Opening Hours
Our Team
Contact Us
Petplan Pet Insurance
ASAVA Accredited Veterinary Hospitals Hospital Of Excellence
Nail clipping, Professional dog grooming salon, Hydrobathing
Lost & found

Each year we reunite many lost pets with their owners through our lost and found service. If you have lost or found a stray pet we encourage you to call us so we can check our registry for you. We record both lost pets and found pets so that pets can be reunited with their owners as soon as possible. We also encourage pet owners to Micro chip their pets. Here are a few things you can do if your pet is lost:


Search your neighbourhood

Walk or drive through your neighbourhood several times a day, especially early in the morning and at dusk. Ask neighbours and their children to keep a look out.

Contact the rangers at the council pound on 6642 5689 between 9am-10am Mon-Fri

We encourage you to regularly visit the pound as colours and breeds are open to personal interpretation and some can easily be confused.

Put up eye catching posters

Distribute flyers with a picture of your pet in as many public places you can think of: for example, grocery stores, churches, schools, pet stores, animal groomers, etc. Also consider letterbox dropping a smaller version to local households. Cats often seek shelter in backyard garden sheds and unknown to residents become trapped or locked in. So it is a good idea to ask owners to check locked sheds if your cat is missing.

Place an advert in the Newspaper

Place an ad in the lost and found column of local newspapers. Since many papers allow people to put "found" ads for free, check newspapers daily in case someone is trying to find you!

Check all veterinary clinics

If your pet was injured he or she may have been taken to a nearby veterinarian before being taken to an animal shelter.

Don't give up!

Continue to search for your pet even when there is little hope. Some animals that have been lost for months have been reunited with their owners.

Have you found a lost pet?

What to do if you find a pet without an identification tag

Take the lost pet to a local veterinarian and ask them to scan for a microchip. If a microchip is found they will contact the NSW Registry who will provide them with the owner’s details so they can be contacted.

Notify the surrounding veterinarians as most practices will keep a log of lost and found pets.

Notify the local council

Place notices in and around the area where you found the lost pet

Advertise in the lost and found section of your local paper (this is a free service in most papers)

Often the best place for a lost pet to be is at the council pound, this is because it is one of the first places owners will look for a lost pet. If you keep the lost pet at home for a week or so, some owners may give up their search effort and will never be reunited with their lost pet.

What is micro chipping?

Micro chipping is a permanent form of identification for your pet. Inserting a microchip is like a vaccination, it only takes a few seconds. The procedure is very safe and your pet will feel little pain. Once done, your pet's details, and your contact address & phone numbers are entered on a secure database that our Veterinarians have direct access to.

What happens if your pet strays?

If your pet is ever lost, a ranger or veterinarian anywhere in Australia can scan your pet for the microchip and access your contact details.

The only way that you may not become reunited with your lost pet is if you don't contact the register when you have changed your address or contact phone numbers.

If you change address or telephone number it is your responsibility to update your contact details on the NSW Pet Register. This is done through the local council office.

Why aren't pet tags sufficient identification?

Collars can fall off or be removed & details on pet tags can fade or become outdated. Ownership of your pet can be challenged if your pet has been stolen & then later recovered. Micro chipping is the only way you can prove ownership of your pet.

How do I have my pet micro chipped?

Microchips are inserted at Veterinary clinics and at the pound by rangers. Please contact us for more detail on prices. In NSW it is compulsory for all dogs and cats to be micro chipped (some exceptions apply). All puppies and kittens sold though pet shops must be micro chipped and breeders are required to microchip puppies and kittens before being sold or given away. We offer a discount for litter micro chipping of five or more kittens or puppies at one time. Contact us for more details.

Riverbank Animal Hospital in South Grafton is an authorized drop off centre for found straying pets.


Riverbank Animal Hospital (Formerly South Grafton Veterinary Clinic)
60 Through Street, South Grafton, NSW 2460, Australia
Ph 02 6642 3083 - Click here to send us an email
View a map of our location - Opening Hours & Emergency A/H Service

Website Design by The Pet DirectoryPet