Our 5 Points of Commitment
It is always tempting for us vets to talk about our credentials and years of experience and our fantastic array of equipment we have here at Riverbank Animal Hospital. Whilst we know that this is all important to you, let us be honest, what is most important to you are NOT our qualifications. It’s knowing 3 things that:
- Your pet will be nurtured in our care
- We recognise and respect your needs and expectations
- We’ll do our utmost to ensure your pet is healthy and happy
As pet lovers ourselves, it’s the little things we do for you and your pet at Riverbank Animal Hospital that demonstrate we are the caring veterinarians for pets for the residents of Grafton, South Grafton and the wider Clarence Valley area. We call them our “5 Points of Commitment”. Here they are:
To ensure you feel welcome
– and most importantly so does your pet – upon arrival at Riverbank Animal Hospital you will always be greeted by the smiling faces of our reception staff. Our vet nurses will spend time with you… and make a fuss of your pet to ensure he or she feels calm and safe around us.
We’re committed to being available to you and your pet day or night.
It’s why we have an after hours service for you to phone. Whether it’s midnight or Sunday afternoon, one of our three vet’s are always available for you to speak to directly.
We know how stressful it is when your pet suddenly requires urgent veterinary attention.
It’s why in emergencies you don’t wait for an appointment – we fit you in on the day of the call. For serious situations you cut the cue so your pet gets immediate medical attention – just as you would expect for yourself at the emergency department.
We’re committed to giving you a full range of options…
and then working through them one at a time until we arrive at the option you’re happiest with. You won’t be pressured into making any decision or choosing a particular treatment. Instead, you’ll learn all the options available for your vet, including the pros, the cons and cost of each option. We then agree on which option best suits you and your pet
We aim to keep your pet happy and relaxed.
From the treats we give your pet… to speaking your pet’s name softly, it’s all about making it a stress free experience for your pet when he or she visits us at Riverbank Animal Hospital, the only veterinary practice in the Clarence Valley that is exclusively for dogs, cats and other companion animals.